traditional Thai massage

gift certificate purchase support

How to place orders, questions & answers


Thai Massage Therapy Gift Certificates can make a great Christmas, Valentines Day or Birthday gift and are valid for 6 months from the date of purchase. Please find below information relating to how to buy and redeem Thai Massage Therapy gift certificates as well as some commonly asked questions and answers


Buying a Gift Certificate


  • Fill in your name and email address then select the amount that you want to spend from the drop down menu.
  • Once you have selected the $ amount, simply click on the 'Buy Now' button. Make sure your Cookies are set to Medium High.
  • You can choose to pay either by using your PayPal account or by Credit Card.
  • If you have a PayPal account, log on now. If you don’t have a PayPal account and wish to pay by credit card, click on ‘Continue’
  • You will then enter the Secure Payment page. Fill in all the required fields including your Credit Card details and click on the 'Review order and continue button'.
  • If all the details entered are correct, click the ‘Pay Now’ button and your order will be processed within 24 hours.

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There are three ways you can choose to receive your Thai Massage Gift Certificate.

  • Standard Post: A postage and handling fee of AU $3.50 applies. ( 2 – 6 days delivery )
  • Priority Post: A postage and handling fee of AU $5.00 applies. ( 1 – 4 days delivery )
  • Express Post: A postage and handling fee of AU 8.00 applies. ( Next business day delivery )

* If posted on a business day, Express Post Gift Certificates will be delivered the next business day to locations within Australia's "Express Post Next Business Day Network". Beyond these networks, the fastest possible delivery is provided.

* The timetables for domestic letter services are guidelines only and based on reasonable expectations and experience.

All deliveries are subject to approval of online payment. Orders for gift certificates placed on business days between the hours of 9am - 3pm (Australian EST) are generally processed immediately. Purchases made outside these hours, on weekends or public holidays may take up to 48 hours to process. Thai Massage Therapies will not be responsible for late delivery due to postal delays or incorrect or incomplete delivery or payment information submitted by the purchaser.

When purchasing online we can accept payment by credit card (VISA or MasterCard) or PayPal, or if you choose to order over the phone, you can also pay by cheque, money order or direct transfer.

The purchaser will receive by mail a thick, double sided gloss paper gift certificate and envelope. The certificate will include the claim code number, value and validity period. A space is provided for a personal message by the purchaser. The certificate will include all the information needed on how the certificate can be redeemed.

Every gift certificate comes with all the information your gift recipient needs in order for them to choose and book their massage experience.

  • Simply phone the telephone number on the Gift Certificate.
  • Tell us that you have a Gift Certificate that you would like to redeem, quoting the value of the Gift Certificate and its Claim Code Number (CCN) which is printed on the top left corner of the certificate.
  • We can then make an appointment time that suits the recipient, allowing them to upgrade to a massage experience of their choice by simply paying any difference on the day.
  • When you arrive for your appointment, hand the certificate to the practitioner who will validate it for you. Please note that it is essential that the recipient brings the Gift Certificate with them to the appointment for validation, as without it we will be unable to redeem the Gift Certificate.
  • Gift Certificates must be undamaged and clearly readable.

For corporate or bulk orders of Gift Certificates, please download the order form and return via email address specified on the form or simply fax to (03) 9300 4173. If you would like assistance in placing your order, please contact us on (03) 9300 2222 or e-mail us with your name, company name and contact phone number.


Commonly Asked Questions & Answers


Each Gift Certificate has an individual identification number called a Claim Code Number (CCN). This number and the purchaser’s information are used in the validation of the Git Certificate. Your Gift Certificates CCN can be found printed on the top left hand side of your Gift Certificate.

Yes, the recipient has the choice of up-grading to a different massage experience by simply paying any price difference on the day.

Yes, all gift certificates have an expiry date. The expiry date will be listed on the certificate and is 6 months from the date of purchase. But don’t worry, if for some reason you are unable to attend before the expiry, all our Gift Certificates can be extended for a further three months for a $25 administration fee.

Your Gift Certificate can be redeemed at Thai Massage Therapies which is located at Unit 4/672 Pascoe Vale Road in Oak Park. Thai Massage Therapies are just 15 minutes from the city along the Tullamarine Freeway or a leisurely 5 minute walk from Oak Park station.

If you cannot attend your massage experience on the date and time you have previously arranged, you are responsible for notifying us no later than 24 hours prior to your booking. You can then reschedule your appointment for another time of your choosing. Please Note:- (Failure to provide the required 24 hours notice may incur a $20.00 non attendance fee).

Yes, you can change the date and time of your booking provided that you notify us no later than 24 hours prior to your current appointment. You can then reschedule your appointment for another time of your choosing. Please Note:- (Failure to provide the required 24 hours notice may incur a $20.00 non attendance fee).

Yes, of course. If you wish to share your massage experience with a family member or friend, please let us know at the time of booking and we will do everything we can to ensure your guests can accompany you. All additional bookings are subject to availability and will be charged at the normal retail price of the massage experience.

Yes. It’s fine to give your Gift Certificate to a family member or friend, however, you will need to contact Thai Massage Therapies to make a booking and provide us with the details of the new attendee. You must also ensure that you have given your gift certificate and all relevant information to the person participating in your place. Please make sure the new recipient is aware of our cancellation policy.

Yes. All our Gift Certificates can be exchanged for anything else that we sell. You will be asked to pay the balance if the value of your new chosen experience exceeds your Gift Certificate's value at the time of purchase. Any credit remaining will be stored against future purchases.

No. Thai Massage Therapies Gift Certificates cannot be exchanged for cash.

If you have purchased a Gift Certificate direct from our website or over the phone, we will happily issue you with a replacement Gift certificate for an administrative charge of $20.00.

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Why put up with back pain any longer? Thai Massage Therapies can really help

Call Thai Massage Therapies Melbourne today on (03) 9300 2222 or 0437 245 596 to make an appointment, or simply complete and submit our Enquiry Form. Surapa is a member of the Australian Traditional Medicine Society & is registered for both the Traditional Thai Massage & Remedial Massage Modalities.

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